Durango Merchant Services provides merchant accounts for low-risk businesses, high-risk businesses, and international merchants. Durango Merchant Services reviews are mostly positive since it provides reliable customer support and quite affordable services. However, Durango Merchants Services discloses almost no information about pricing on its website.
A merchant account is a type of business bank account that allows a business to accept and process electronic payment card transactions. Merchant accounts are a type of commercial bank account. High-risk merchant accounts are payment processing accounts for businesses classified as high risk to banks. These accounts hold electronic card payments from high-risk business transactions temporarily before the payment is deposited to a business bank account.
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Durango Services
Durango merchant service caters for a wide range of businesses including membership businesses, multilevel marketing, mail or telephone order businesses, horoscopes and fortune telling businesses, telecommunications, online auctions, high-ticket businesses, pawnshops, etc. However, it does not support synthetic cannabinoids, remote PC support, replica or counterfeit products, and age verification businesses.
Some of the services that Durango offers include the following:
High-Risk Merchant Accounts
Durango Merchants Services partners with a variety of banks and processors to help hard-to-place business get approved for merchant accounts. If you have poor credit or your business is on the Terminated Merchant File, Durango will help you find an account.
Credit Card Terminals
Durango Merchants Services offers a variety of credit card terminals for direct sale. Models include Hypercom, Magtek, Ingenico, Verifone, and others. Some of these models support EMV and NFC-based payment methods. If you later close your account, you must return the terminal to the company.
International Merchant Accounts
Durango is a registered ISO in Europe offering international merchant accounts including currency conversion services, fraud prevention services and support for multi-currency accounts. Durango multi-currency accounts are available to clients in Panama, Canada, United Kingdom, and other countries in the European Union.
eCheck (ACH) Processing
Durango’s echeck (ACH) processing service allows you to accept checks, e-checks, and ACH payments in person, by phone, or by mail order. The company uses an internet-based system capable of remote deposit capture to all U.S. banks. You can use e-checks to send or receive payments from people around the world.
Mobile Payments
Durango Merchant Services uses the iProcess app which is available for both Android and iOS with an encrypted EMV-compliant mobile card reader. The card reader can connect via Bluetooth.
Durango Payment Gateway
Durango’s payment gateway has a wide range of features including support for recurring payments, a gateway emulator, a secure customer information vault, and a virtual terminal. Durango does not charge a gateway setup fee. However, you might need to pay a monthly gateway fee and a fee for each transaction made.
Fraud Protection Services
Anti-fraud services that come with Durango merchant accounts include Verified by Visa, Fraud Scrubbing, MasterCard SecureCode, and EMV 3DSecure 2.0.
Durango Cryptocurrency Support
Durango Merchant Services can set you up with a Cryptocurrency Merchant Account if your business accepts bitcoin or other digital currencies. These accounts offer low processing fees, complete protection against chargebacks, and fraud protection.
Durango Merchant Services Pricing
Durango Merchant Services does not disclose pricing details on its website because it serves a wide range of businesses and the fees will depend on several factors. The factors include business type, chargeback rate, credit history, sales volume, etc. The company also partners with multiple acquiring banks which set prices for their services. However, high-risk processing costs are higher than low-risk processing costs.
Most Durango high-risk accounts are set up with a tiered pricing plan. The disadvantage of a tiered pricing plan is that it has a lower transparency and higher overall costs. The alternative pricing plan is the interchange-plus plan. A rolling reserve is assigned to some high-risk merchants.
Durango Merchant Services Fees
Durango Merchant Services’ pricing plans determine the fees. Durango has no signup and setup fees, no cancellation and early termination fees. You can expect the following:
- Keyed-in Rate: 1.005 – 4.99%
- Swiped Rate: 1.00% – 4.99%
- Virtual Terminal Rate: 1.00% – 4.99%
The Payment Gateway Fee, Early Termination Fee, Equipment Lease Terms, and PCI Compliance Fee are undisclosed.
Durango’s Customer Service
Durango Merchant Services has a 24/7 reliable customer support via Durango email; customerservice@durangomerchantservices.com or phone; (970) 259-8660. The support team is available Monday through Friday from 8:30 AM to 5:00 PM (Mountain Time). Durango’s customer support is also available during the weekend and is handled by upstream processors. When you sign up for an account, you are assigned an account manager who will offer one-on-one support.
Durango’s customer support hours are not convenient to offshore clients because of the time zone difference. In this case, communication via email is the best means of communication for offshore clients.
Durango Merchant Services Customer Reviews
Durango has positive reviews from its customers praising their easy to use platform, reliable customer service and excellent technical support. It has been rated at 5 out of 5 stars on the Better Bureau’s TrustLink website. There is also positive feedback from clients on Durango’s Facebook page and a 4.6 out of 5 star rating on Trustpilot.
Is Durango Merchant Services Safe?
Yes. Durango offers several security features and services for securing data and fraud detection. They include Certify PCI, Customer vaults, Payer Authentication, iSpyFraud, and Account Updater. Moreover, it is a registered ISO for BMO Harris Bank, N.A.
Durango Merchant Services Alternatives
There are many factors to consider when choosing a merchant account provider. Although Durango is one of the best providers, it might not fulfill some of your business needs. The following are alternative providers:
Host Merchant Services
Host Merchant Services is best for hard-to-place businesses and it uses TSYS as its main back-end processor. It offers a wide range of services with the interchange-plus pricing plan.
PaymentCloud
PaymentCloud provides credit card processing solutions for eCommerce, mail order/telephone order, and other hard-to-place businesses. It partners with numerous banks and processors to maximize your chances of account approval.
Fattmerchant
Fattmerchant is a payment technology company that supports any business type through a combination of in-house and third party products. Its membership (subscription-based) pricing plan comes with a full-service merchant account.
Dharma Merchant Services
Dharma Merchant Services serves retail and eCommerce merchants. It is the best B2B processor, giving special discounts to high-volume B2B merchants. Dharma no longer offers services to high-risk and international merchants.
Final Thoughts on Durango Merchant Services
Durango’s fair pricing, high approval rate, quick setup, and excellent customer support sets it apart from other merchant account providers. Its ability to work with a wide network of processors to ensure that clients get the best deals puts it on top of the competition.
