Meet Zazu: Zambia’s Helpful Money App

Zazu is Zambia’s fintech start-up that was launched in 2015 to provide digital payment services via its digital wallet and financial education courses to the Zambian market.


Zazu intends to simplify how people open and maintain bank accounts. The start-up believes that a lot of time is wasted by visiting bank branches and there isn’t anything you can do in branch that you can’t do via a smartphone.

We believe that when you can manage your finances with confidence and ease, you can do better for yourself and those around you. That’s why we created Zazu:The helpful money app


  • Individuals are not charged to use Zazu Wallet
  • A digital wallet, not a bank
  • Manage your money directly from your phone.
  • Cash free. Card free. Hassle free. Store your money digitally. Spend securely.
  • Learn where you spend your money with our helpful charts.
  • Pay your home bills directly in-app, anywhere, anytime.
  • It automatically categorises spending, allowing you to set savings goals.
  • It sends you intelligent notifications and advice on how to make sure your money goes further.

How Zazu works

To get started, you have to download Zazu app, Android or iOS, and sign up.

The app allows you to use Zazu Wallet. Zazu Wallet is a digital wallet that is free to use. It is used by two kinds of users: individuals and businesses. Individuals are not charged to use the wallet, meaning they can send money to other people, free of charge. Individuals can also buy things on the platform or from Zazu merchants for free .


You can obtain a prepaid debit card tied to you Zazu app. The app allows you to transfer money into you Zazu Wallet using a locally issued debit card. The company is currently working on adding support for debit cards issued internationally.

How to transfer funds into Zazu Wallet

  1. In the Zazu app, click on deposit and select the option Card.
  2. Put your 16-digit debit card number, expiry date and CVV number.
  3. You will be re-directed to the bank’s website where you can enter your one-time-password (OTP) or pin number.

You can also deposit cash into your Zazu Wallet through a Zazu agent.

There are many ways to transfer funds into Zazu Wallet. You can also deposit cash into your Zazu Wallet through a Zazu agent.

Financial literacy

This Financial survey report released by Securities and Exchange Commission (SEC) in 2017 showed that only 32.5% of Zambians have knowledge about savings.

Zazu is in partnership with Financial Sector Deepening Zambia (FSDZ) to offer financial literacy courses to Zambians via USSD, SMS and toll-free voice calls. The courses cover financial topics such as income, budgeting, loans, savings, insurance and mobile money.


On 16 March 2019, Zazu launched an SMS based chatbot that teaches people how money really works. You send a keyword to a 3-digit short-code (619). The chatbot sends you back a course, one SMS at a time, on a particular topic.

Referral program

Zazu has also introduced a referral program. If you refer an individual, you will earn Kwacha 10 and for a business, Kwacha 100. There is no limit to the number of people you can refer.


Zazu raised US$326,590 following its crowdfunding campaign on Seedrs in 2017. It also raised £636.4K in 4 rounds between 2015-2017.


Zazu believes that the use of the app and their financial literacy packages, will ultimately help Zambians to finance themselves out of poverty. The fintech appeared in Top 50 Digital Only Banks Ranking 2017,

Further reading


Research: Ndesanjo

Ndesanjo is an experienced blogger and journalist. He was named one of 100 Influential Africans in Media Category. His mission is simple: making finance work for everyone. Read more about Ndesanjo and the whole editorial team at FiFi.