Braintree Payments: Mobile and Web-Based Payment Platform

Braintree is a mobile and web-based payment platform for online businesses. The company was founded in 2007 by Bryan Johnson. In 2013, PayPal bought Braintree for $800 billion. The payment method replaced the traditional methods of payment where one must get a payment gateway and posses a merchant account. The account supports multiple currencies and fast payment.

Braintree Customers

online payment solution

Braintree supports a wide range of customers from businesses, startups, organizations and individual customers. You can use Braintree app for any kinds of payments. The payment platform is most suitable for new businesses. However, the platform has limitations in working with some businesses due to legal and compliance requirements.

Countries Supported by Braintree

Braintree is available in different countries like the United States, Europe, Australia, Singapore, Canada, Hong Kong, Malaysia and New Zealand. To use Braintree, you must be a resident in any of the supported countries. However, your customers must not necessarily be in countries supported by Braintree. Your customers are covered in whichever country they are in. Besides, the platform supports multiple currencies. Therefore, this is a platform that can be used for business transactions globally.

Time Taken To Process Payments

When using MasterCard, Visa and Discover, merchants in the US can complete a transaction between 2-3 business days after when the money will be deposited into the bank account. For those using American express, money can be deposited into the account between 3-5 business days.

Payment Options Supported by Braintree

Braintree supports various payment platforms ranging from PayPal, Apple Pay, Google Pay, Venmo. Also, credit cards and debit cards are accepted such as MasterCard, Visa, Diner’s Club, JCB, American Express and Discover.

Products and Services Offered by Braintree

Braintree provides its customers with a merchant account which they can use for payment purposes. It has the following products.

  • Mobile app. Braintree app can be integrated with other e-commerce apps and SDKs so that merchants can set their payment buttons for iOS and Android apps.
  • International payments. Braintree supports merchants located in the United States, Australia, Malaysia, Singapore, Hong Kong and New Zealand.
  • Stores customers’ information. For recurrent billing, Braintree stores the customers’ information so that it becomes easy to process subsequent payments.
  • Credit card vault. Any customer’s payment data is encrypted so that it is not accessible to third parties. Again, if the merchant switches to another payment processor, they can easily download the credit card information.

Braintree Tools

mobile payment platform

  • Fraud tool. These tools secure the customer’s account against chargebacks. They are of different types: basic, advanced and Kount that can be integrated into cloud service at a cost.
  • Webhooks. This tool allows push notifications to the merchant if there is any transaction like a disbursement or changes in a subscription. The merchant has an option to broadcast that information to other apps.

Braintree Customer Support

In case you have an issue, you can contact Braintree customer support through an email or a call. They are available from Monday to Thursday between 8 am to 7 pm CST. On Friday, the customer support is available from 8 am to 5 pm.

How Long it Takes to Have Your Account Operational

Once you have signed up and filled in your details, some merchants can start using Braintree immediately. However, in some cases, you might be required to provide additional information. In case this happens, the customer support will be in touch within one business day.

Braintree Security

Braintree has two-factor authentication for the security of your account. To log in, you will need to input a phone generated password. This ensures that even if a hacker has your password, he cannot access your account without your mobile phone. Also, the account also has a fraud protection without an additional cost.


Vincent is a writer with an interest in finance, business, technology and health niche. He holds a Bachelors degree in Applied Statistics with computing. Read more about Vincent and see our complete editorial team at FiFi.